Katelyn
Queen
Ceramist and Legal Receptionist
Work Experience
Legal Receptionist
House Law
Griggs Injury Law
Criterion Law
Bradley and Bradley
Brain Injury Law Group
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First person of contact in person and phone calls
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Warmly welcomed guests and directed them to their destination
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Manage 5 phone lines and facilitate over 20+ calls a day with clients
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Maintain an organized , clean, professional work space and waiting area
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Provide excellent customer service with a helpful and friendly attitude
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Coordinate mail flow in and out of the office organizing based on firm
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Coordinate pick up and delivery of express mail services, unpacked inventory and stocked supplies
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Summarizing Medical Records
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Assisting paralegals with their tasks
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Communicate with building personnel for all building issues and maintenance
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Tracks inventory and orders refills
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Performs scanning, filing, sorting, faxing, and transcribing documents
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Social Media Managing
Planet Sub
Apr. 2021- Aug. 2022
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Applies social media marketing tools to create and maintain the company’s brand
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Utilizes a content calendar to schedule and promote content through social advertising
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Supervise all aspects of all social media interaction between customers and the company and ensure a positive customer service experience
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Develop across social media channels to engage different audiences
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Photography and Video Editing
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Creates posts for Instagram and Facebook stories ranging from 90-400 views per post
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Manages a small marketing budget to reach new audiences
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Content creation for all posts and video ideas
Shear International
June 2021- Present
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Posts and updates through Google Business and Facebook
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Utilizes Stories through Facebook
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Photo Editing
Krupp Kommunications
Sep. 2020-December 2020
-Created Media Lists
-Created Pitches
-Researched News and Major Articles
-Assist Marketing Team
Planet Sub
March 2019- Present
-Customer Service
-Operating Register
-Problem Solving
-Training, Food preparation, making and serving food
Education
Northwest Missouri State University
Graduated May 2021
Bachelor of Science Degree
Communication: Public Relations
4.0 GPA
Metropolitan Community College 2019
Associates of Arts
Dean's List x3
